________ include determining pay scales and authorizing types of incentives
A) Strategic service processes
B) Strategic human resources processes
C) Strategic marketing processes
D) Strategic operations processes
B
Business
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Describe the conditions when simulation is useful for inventory analysis
What will be an ideal response?
Business
Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?
A) reliability B) responsiveness C) competence D) credibility E) courtesy
Business