Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?
A) reliability
B) responsiveness
C) competence
D) credibility
E) courtesy
B
Business
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Explain why mass marketing in the United States was easier in the 1960s than it is today
What will be an ideal response?
Business
The Articles of the U.S. Constitution, especially the first ten, establish the basic structure of our government and the respective roles of the state and federal governments
Indicate whether the statement is true or false
Business