Using the First line type of indentation indents the first line of text from the left margin

Match the following Mac OS releases with the year each was released

I. Mac OS 8 II. System 7 III. Mac OS X 10.6 Snow Leopard IV. Mac OS X 10.1 Puma V. Mac OS X 10.5 Leopard A. 1991 B. 2003 C. 2009 D. 2007 E. 1997

One measure of whether a support agent understands a problem is that they can express the user's problem in ____.

A. the user's words B. the support agent's own words C. industry standard vocabulary D. None of the above