One measure of whether a support agent understands a problem is that they can express the user's problem in ____.

Which of the following is used to select data that is mutually exclusive?

A) check box B) text box C) text area D) radio button

Text plays a big role in many scripts when communicating with users. Text strings in Ruby can consist of letters, numbers, special characters and even blank spaces.

Answer the following statement true (T) or false (F)