_____ are defined as a "major occurrence with a potentially negative outcome affecting the organization, company, or industry, as well as its publics, products, services, or good names."

One suggested strategy for persuasive speaking is to connect with your listeners

Indicate whether the statement is true or false

Your text offers all of the following advice for making awards presentations except

a. usually announce the honoree's name early in the speech. b. politely explain why you did not win the award. c. explain why the person was selected for the honor. d. explain the nature of the award.