In communication, noise is any disruption or interference in the communication process

Which of the following would NOT be effective in reducing adverse impact?

A) Targeted sourcing to generate more diverse qualified applicants B) Use a high reading level on all written assessments as an extra screening tool C) Use banding D) Combine assessments to reduce adverse impact

Service Transition contains detailed descriptions of which processes?

A. Change Management, Service Asset and Configuration Management, Release and Deployment Management B. Change Management, Capacity Management Event Management, Service Request Management C. Service Level Management, Service Portfolio Management, Service Asset and Configuration Management D. Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment