Service Transition contains detailed descriptions of which processes?
A. Change Management, Service Asset and Configuration Management, Release and Deployment Management
B. Change Management, Capacity Management Event Management, Service Request Management
C. Service Level Management, Service Portfolio Management, Service Asset and Configuration Management
D. Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment
Answer: A. Change Management, Service Asset and Configuration Management, Release and Deployment Management
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Mick has a project consisting of eight activities (listed in the table with durations and precedence requirements) to complete. He assigned his intern Guinness to sketch a network diagram in AOA and Guinness produced the sketch shown below
Discuss any issues with the apprentice's diagram. Activity Activity time Predecessor A 6 B 8 C 5 A D 9 A, B E 12 A F 11 D, E G 6 C, F
Which theory helps to explain why new products must offer benefits to customers that are significantly greater than those offered by existing alternatives?
a. ethnography b. penetration pricing theory c. prospect theory d. sampling frame theory