Lisa is a technology teacher at the local college. Colleagues come to her with questions about their technology issues. In the eyes of the colleagues, Lisa has ______ power

A) legitimate
B) expert
C) reward
D) coercive

Answer: B

Communication & Mass Media

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Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from responding constructively. This is an example of the using (a) _______

a. gunnysacking b. silencer c. beltlining d. catastrophizing

Communication & Mass Media

This founding father of modern public relations based his activities on what he called “the engineering of

consent based on Thomas Jefferson’s principles that in a democracy everything depends on the consent of the people”: a) Ivy Lee; b) Edward Bernays; c) Samuel Insull; d) Joseph Pulitzer; e) P.T. Barnum

Communication & Mass Media