Changing evaluation criteria to ‘softer data' can be an effective strategy for creating a more multicultural organization

Which of the following is considered to be an ethical bargaining tactic?

a. misrepresenting factual information to support one's own position b. promising benefits to the other party with no ability to deliver them c. falsely threatening the opponent or bypassing opposing negotiators d. hiding the party's real bottom line from opposing negotiators

In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change

That way, no one is surprised. Will you do that next time?" Which of the guidelines for improving behavior have you just followed? A) Reprimand B) Redirect C) Reinforce D) Recapitulate