According to research cited by the textbook authors, the general competency of emotional intelligence of individuals has increased over time
Indicate whether the statement is true or false.
Answer: FALSE
Explanation: Goleman, 1988, found that general competency levels of emotional intelligence have deteriorated over time. On the other hand, IQ scores have risen by almost 25 points over the last 100 years.
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Which of the following is a difference between people-processing and possession-processing services?
a. People-processing services refer to services that use manual labor directed at customer's assets, while possession-processing services refer to services that use technology directed at customer's assets. b. People-processing services require customers to enter the service factory, while possession-processing services typically do not require the presence of the customer in the service factory. c. People-processing services emphasize on supplementary services, while possession-processing services greatly reduce supplementary services. d. People-processing services occur when services are directed at customers' physical belongings, while possession-processing services occur when services are directed at a customer.
Your policy contains the guaranteed insurability rider. When can you purchase additional insurance on your policy?
A. Any time you wish once proving you are insurable for the additional coverage. B. At specified ages or dates after providing evidence of insurance. C. Without proof of insurability when the cost of living increases. D. Without evidence of insurability at specified ages or dates.