Fraud is defined as any wrongful act or threat that prevents a party from exercising free will when executing a contract

The ultimate aim of customer relationship management is to ________

A) produce high customer equity B) divide markets into distinct segments C) evaluate customer lifetime value D) turn "strangers" into "butterflies" E) evaluate current sales share

Leader reward behavior occurs when a leader positively reinforces the desirable behavior of subordinates

Indicate whether the statement is true or false