For the following questions, use an ICD-9-CM code book to select the appropriate code(s)for the diagnostic statements given

Ethical leadership consists of leadership, authority, trust, and

A. purpose. B. inspiration. C. persuasion. D. motivation.

When a phlebotomist checks a needle for the expiration date or defects before a venipuncture, the process is called:

A. quality control (QC). B. standard operating procedure (SOP). C. quality assurance (QA). D. total quality management (TQM).