You can press the ____ key to cycle a selected cell reference from a relative reference to an absolute reference to a mixed reference with an absolute row to a mixed reference with an absolute column and back to a relative reference.

Microsoft Word's Outline view includes a Hierarchy pane to help distinguish between the outline levels

Indicate whether the statement is true or false

You are on a service call to fix a customer's printer when he asks you to help with a network firewall issue. This is not part of your normal responsibilities. What should you do?

A) Call your supervisor to find the best company resource to recommend to the customer. B) Try to solve the issue to the best of your ability. C) Report the user to his supervisor. D) Empathetically tell the customer you cannot and report the request to your supervisor.