What is one purpose of the postoperative follow-up phone call?
a. To assess patient outcomes upon discharge
b. To avoid a pending lawsuit by the patient or family members
c. To improve patient satisfaction scores on future surveys
d. To satisfy insurance company demands for follow-up
ANS: A
Patient evaluation phone calls assist in identifying whether the patient care outcomes were achieved. The follow-up phone call also provides a foundation for ongoing improvement of perioperative patient care and identifies activities that may need to be modified.
You might also like to view...
There has been a multiple vehicle crash on the interstate and your service is scrambling to get enough ambulances to the scene. You have just transported a patient to the hospital and given a bedside oral report when the dispatcher calls you. Which of the following would be MOST appropriate?
A) Don't worry about documentation, get in service as soon as possible so you can respond. B) Leave an abbreviated copy of your PCR with the hospital staff. C) Complete the medical record as quickly as possible and leave a copy before departing. D) Ask the patient to give full details to the nursing staff.
Which of the following is/are considered noncardiogenic cause(s) of increased capillary permeability?
1. Therapeutic lung radiation 2. Cigarette smoke 3. Acute respiratory distress syndrome (ARDS) 4. Inhaled phosgene a. 1 b. 2, 3 c. 1, 3, 4 d. 1, 2, 3, 4