Resistance to change can be positive if it leads to open discussion and debate
Indicate whether the statement is true or false
TRUE
Explanation: Resistance to change can be positive if it leads to open discussion and debate. These responses are usually preferable to apathy or silence and can indicate that members of the organization are engaged in the process, providing change agents an opportunity to explain the change effort.
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Most established companies focus on incremental innovation rather than radical innovation
Indicate whether the statement is true or false
To prevent a public relations problem, which of the following might be the best way to respond to a critic who posts negative information about the company?
A) Assess the message for flaws. B) Threaten legal action unless the post is removed. C) Contact the writer privately to attempt to resolve the situation. D) Monitor feedback about the complaint before making a decision.