________ is an internal state that drives consumers to satisfy needs

Sheera Jewelry sends birthday greeting cards to each of its customers as a token of appreciation for shopping at its store. This exemplifies the customer relationship management (CRM) trend of__________

Fill in the blanks with correct word.

Which of the following best explains form utility?

A) the availability of answers to questions about useful product features and benefits B) the availability of a product that is processed, prepared, ready to use, and in proper condition C) the availability of a product or service in a location that is convenient to a potential customer D) the availability of a product or service when desired by a customer