__________ offer factual information about people,

places, events, things, and animals and are written by
reliable authors.

a. Nonfiction books
b. Fiction books
c. Anthologies
d. Databases

a

Communication & Mass Media

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The first stage of conversation is

A) feedforward. B) opening. C) closing. D) feedback.

Communication & Mass Media

Dabir works at a department store where a woman berates him for not having the product she wanted. Seeing that she appears hot and in a rush, Dabirattributes her anger to a(n) _____ cause

a. stereotypical b. internal c. external d. scripted

Communication & Mass Media