Which activity should be crashed to reduce the project completion by 2 days?

When attempting to influence employees to change, a critical first step is to:

A) create conditions where people can have positive attitudes toward change. B) be specific about what vital behaviors you want people to produce. C) assemble a team of participants who agree on a course of action. D) All of the above.

Which of the following is NOT a survey method for data collection?

A) online questionnaires B) mail questionnaires C) mall intercepts D) observations E) face-to-face interviews