The positive illusion bias refers to:
a. people who believe themselves to be superior and more talented than others on their team.
b. people who work harder for the team hoping to improve the overall team's reputation within the larger organizational context.
c. managers who convey a positive attitude in order to positively influence their team's group mood.
d. a team member who has positive news to share about the group's task in hopes that it will spur morale and increase productivity.
a
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The cost of the business process is the sum of the cost of the inputs and the ________
A) cost of the activities B) cost of the outputs C) value of the outputs D) value of the products
To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted
Indicate whether the statement is true or false