To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted

Tina's health insurance coverage includes a provision that excludes from coverage physical or mental conditions that existed prior to issuance of the policy and were not disclosed on the application. This provision is the:

(a) preexisting conditions clause (b) second injury clause (c) recurrent disability clause (d) renewal provision

A marketing analysis is a comprehensive review of a company's fundamental marketing program

Indicate whether the statement is true or false