If group members seem resistant to change, which of the following will encourage them to share their concerns?
A) Brainstorm
B) Use constructive criticism
C) Encourage flexibility
D) Form an alliance
E) Listen
E
Explanation: E) Rather than pushing even harder, stop talking and start listening. Let people express their reservations about the change, using the active listening skills.
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The drugstore chain CVS uses loyalty-card data to better understand what consumers purchase, the frequency of store visits, and other buying preferences, which is associated with which technology-enhanced company capability?
A) Companies can reach consumers quickly and efficiently via social media and mobile marketing, sending targeted ads, coupons, and information. B) Companies can improve purchasing, recruiting, and internal and external communications. C) Companies can improve cost efficiency. D) Companies can collect fuller and richer information about markets, customers, prospects, and competitors. E) Companies can use the Internet as a powerful sales channel.
People tend to interpret new information in a way that will support what they already believe. This is called ________
A) selective retention B) selective distortion C) cognitive dissonance D) selective attention E) cognitive bias