Which of the following are described as loosely structured conversations with individuals drawn from the target audience?

Companies that derive their revenue from one or both of two sources: (1) from the sale of initial franchises and related assets or services, and (2) from continuing fees based on the operations of franchises.

(a) upfront fees (b) assurance-type warranty (c) cosignor (d) franchises

After calculating the CLV of its customers, American Auto Supplies identified its most profitable customers and also found that a significant percentage of its customers are unprofitable

Which of the following actions would American Auto Supplies most likely take based on these findings? A) fire its unprofitable customers B) offer the highest level of customer service to its unprofitable customers C) encourage unprofitable customers to become product champions D) discontinue discounts for all but its most profitable customers E) provide slightly lower levels of customer service to its most profitable customers