What are the advantages and disadvantages of using supervisors as raters?
What will be an ideal response?
The advantages and disadvantages of using supervisors as raters are as follows:
Advantages: Supervisors are in the best position to evaluate performance versus the organization's strategic goals; supervisors can make decisions about rewards; and supervisors are able to differentiate among performance dimensions.
Disadvantages: Supervisors may not be able to directly observe performance and their evaluations may be biased.
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Appraisal costs are costs incurred ________
A) to avoid poor-quality goods or services B) to detect poor-quality materials, goods, or services C) when the company corrects poor-quality goods or services before delivery to customers D) after the company delivers poor-quality goods or services to customers and then has to make things right with the customer
The marketing department tends to create contact points with customers and potential customers; the public relations department deals with the other contact points that are created or are unplanned
Indicate whether the statement is true or false