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In the situational leadership model, the appropriate leadership style is determined by the degree of follower readiness. Which of the following combinations of ability and willingness prescribes a selling leadership style?

a. When followers are unable and unwilling b. When group members are unable but willing c. When group members are able but unwilling d. When followers are able and willing e. The selling style is not appropriate for any of these states of readiness

It is a good practice to prepare the utility portion of the POM/utility budget by:

a. using the most current cost figures available, minus a percentage calculated from cost cutting goals for the coming year. b. using the prior years cost figures, being the most recent, they are the most reliable c. adding an inflation-based percentage to the prior years actual costs d. working with the actual units of energy purchased (kwh,gallons,liters, etc) and trying to secure prices for the coming year from suppliers