Texting, online chat systems, and instant messaging are examples of which category of communication tools?
A) Messaging
B) Telepathic
C) Web content
D) Information architecture
E) Three-dimensional
A
Explanation: A) Messaging technologies include text messaging on mobile phones, conventional instant messaging (IM) systems, online chat systems (such as those used by many companies for customer support), and workplace messaging systems.
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When a salesperson asks a customer to prepare a note or letter of introduction that can be delivered to the potential customer, this person is using which prospecting method?
A) networking B) mail inquiry C) cold canvass D) referral E) trade show
A suburban specialty restaurant has developed a single drive-thru window. Customers order, pay, and pick up their food at the same window. Arrivals follow a Poisson distribution while service times follow an exponential distribution
If the average number of arrivals is 6 per hour and the service rate is 2 every 15 minutes, what is the average number of customers waiting in line behind the person being served? A) 0.50 B) 0.75 C) 2.25 D) 3.00 E) None of the above