Pay Pal requires sellers to obtain merchant status prior to offering their services

Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service

Herb's attention to customer service and emphasis of it over profits permeates the organization. Southwest's corporate culture is influenced strongly by: A) Reward systems. B) Rules and procedures. C) Key organizational members. D) Environment.

During the 1800s, many U.S. financial crises were precipitated by an increase in ________, often originating in London

A) interest rates B) housing prices C) gasoline prices D) heating oil prices