Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service
Herb's attention to customer service and emphasis of it over profits permeates the organization. Southwest's corporate culture is influenced strongly by:
A) Reward systems.
B) Rules and procedures.
C) Key organizational members.
D) Environment.
C
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Which of the following statements regarding life insurance is NOT correct?
A) A creditor has an insurable interest in a debtor. B) Spouses are automatically considered to have insurable interest in each other. C) All individuals are considered to have insurable interest in themselves. D) Insurable interest must be maintained throughout the life of the contract.
The Robinson-Patman Act deals with:
A. Tying contracts B. Discriminatory prices or services C. Reciprocal dealing arrangements D. Unfair or deceptive packaging E. Price-fixing among competing firms