In 2020, members of three different generations will be working side by side in the United States

According to your textbook, which of the following techniques is a best practice for delivering bad news?

A) Maximize the space devoted to it. B) Make the bad news seem trivial. C) Withhold important information. D) Deemphasize it visually and grammatically. E) Emphasize how much you wish you had good news.

Which of the following is true of perceptual positioning maps?

A) They are used by marketers to divide a market into smaller groups with distinct characteristics. B) They are used by marketers to identify supplier and retailer perceptions of a product. C) They are used to analyze consumer perceptions of a brand relative to competing products. D) They are used to divide buyers into groups based on their perceived income and age. E) They are used to plot the geographic segments that a company needs to target.