A lack of formal or informal rules of engagement can result in ___________

According to Herzberg's Two-Factor Theory, employers should first eliminate dissatisfying elements in the work place and then focus on adding incentives to motivate workers

a. true b. false

In 1984, Wendy's fast food restaurant aired a series of humorous commercials based around the slogan, "Where's the beef?" The commercials attempted to show that Wendy's hamburgers contained more beef than the burgers of competitor restaurants such as Burger King or McDonald's. Which of the following promotion objects was Wendy's most likely attempting to accomplish with these commercials?

A) Informing B) Rebutting C) Planning D) Persuading E) Reminding