The handling of the crisis management of the Asiana plane crash in San Francisco demonstrates the theory of ______.

When you feel it is impossible to gain voluntary participation prior to observing people, what are you obliged to do?

a. You should inform that people that they have been observed and give them the opportunity to be removed from the study. b. You must gain informed consent prior to observing people. c. There is no need to do anything as long as the people were not harmed during your observations. d. You should avoid asking for informed consent if it interferes with your research purpose.

Many people misunderstand the term "persuasion," believing that it only applies to __________.

A. reversing an audience's beliefs or behaviors B. moving the audience from attitude to action C. inducing a specific action D. motivating listeners to pursue a higher level of needs