The moral rules of good conduct that guide one’s actions are called _______________

William Schutz's Fundamental Interpersonal Relationship Orientation (FIRO) Theory focuses on three

a. personality types: abdicrat, democrat, and autocrat. b. interpersonal needs: need for security, belongingness, and esteem. c. interpersonal needs: need for inclusion, control, and affection. d. conflict styles: avoidance, compromise, and competition. e. impression management strategies: ingratiation, self-promotion, and supplication.

How does the exchange of business cards in Japan affect communication?

a. It creates a sense of equality and camaraderie. b. It allows people to save face in embarrassing situations. c. It allows people to quickly determine the status of others. d. It often takes the place of actual verbal communication.