The two types of audits are __________
a. semiannual and annual
b. assets and liabilities
c. external and internal
d. incremental and decremental
c. external and internal
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Using a "silver lining" in the close of a bad-news message includes _______
A) potential benefits B) an apology C) a final reminder of what the bad news is D) a final reminder of why the decision was made E) contact information in the event the receiver wishes to communicate further
Which of the following is true of intellectual property of a franchisor?
A) Trademarks do not qualify for patents. B) A word or motto that identifies a franchisor does not qualify for trademark protection. C) A service mark is exclusive to the franchisor and cannot be licensed to franchisees. D) Trade secrets of a franchisor do not qualify for patent protection.