Effectiveness MIS metrics include throughput, transaction speed, and system availability

When making a claim by using online customer support, what information should be provided first?

A) Name and contact information B) Statement of good will C) A list of product defects D) Reason for writing E) Where item was bought and price

"Loose Cannon" Buchanan said and did whatever he wanted, which was usually at odds with the behavior of the rest of the business faculty. An appropriate mechanism for bringing him into alignment with the rest of the team is:

A) Issuing superordinate goals. B) Creating a formalized set of rules. C) Making sure he was in close proximity to the rest of the faculty. D) Have the team adopt his aberrant behavioral patterns.