When making a claim by using online customer support, what information should be provided first?
A) Name and contact information
B) Statement of good will
C) A list of product defects
D) Reason for writing
E) Where item was bought and price
Answer: D
Explanation: D) Companies deal with many claim messages each day, and readers need to find the main point quickly, followed by a short explanation of the reason.
Business
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By definition, products that are promoted through green marketing are organic
Indicate whether the statement is true or false
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