In basic terms, a business must earn a return on capital that exceeds the cost of capital

Separate property does not include property owned by a spouse prior to the marriage

Indicate whether the statement is true or false

In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to

A) focus more on the problem than the customer's emotion. B) focus more on the customer's emotion than the problem. C) immediately offer a refund rather than attempting to deal with an unhappy customer. D) ask the customer for sympathy and compassion.