Dainton and Zelley suggest that the biggest piece of advice culled from all the theories discussed in their book would be that competent communicators are those who take which kind of orientation to communication?

Communication studies are extremely important in business because managers average 70% of their time at work employed in some form of communication

Indicate whether the statement is true or false.

Listening skills for Conflict Management include the following:

a. Control the environment; reduce the speaker’s lengthy interventions; and take notes with permission. b. Take notes with permission; ask questions to clarify; and focus on issue identification. c. Control the environment; hold the summaries for the end; and avoid identifying feelings. d. Express opinions; take notes with permission; and identify feelings.