According to the LMX model, in an __________-group exchange, leaders are characterized as overseers who fail to create a sense of mutual trust, respect, or common fate

Which of the following statements is true of a product sales-force structure?

A) A product sales-force structure is characterized by specialization along product lines. B) A product sales-force structure is used when a company has only one product line. C) A product sales-force structure requires every salesperson to be an expert in all the product categories of the company. D) A product sales-force structure organizes the sales force along customer or industry lines. E) A product sales-force structure uses a single sales force across different product lines.

How can you, as the communicator, increase the likelihood that your message will be accurately understood?

A) Include step-by-step instructions for the audience. B) Follow up the written communication with a phone call. C) Make the message easy for the audience to understand. D) Ask the audience if there is any further information needed. E) Look for nonverbal feedback from the audience.