In designing customer surveys it is a good idea to keep them short

Creating a marketing database involves all of the following steps except ________

A) transferring raw sales information to a microcomputer B) enhancing consumer purchase information by overlaying it with demographic and psychographic information C) analyzing information in terms of a customer's activity over the life of the business relationship D) none of the above

Open source software is not for commercial use

Indicate whether the statement is true or false