Randall agrees to pay a yearly premium to an insurance company that promises to give his daughter $150,000 upon his death. This is an example of a ________ contract

The yea-sayer has a persistent tendency to respond in the affirmative regardless of the question, and yea-saying implies that the responses are not ________

A) correct B) valid C) negative D) important E) opinionated

Which of the determinants of service quality involves having the customer's best interests at heart?

A) access B) courtesy C) credibility D) responsiveness E) tangibles