Which of the determinants of service quality involves having the customer's best interests at heart?

A) access
B) courtesy
C) credibility
D) responsiveness
E) tangibles

C

Business

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Define stereotyping

What will be an ideal response?

Business

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

A) management science. B) MIS. C) computer science. D) utilization management. E) operations research.

Business