________ is a method of measuring samples of lots or batches of product against predetermined standards

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

A) process map B) swim lane map C) entity map D) data flow map

If you were considering the purchase of a bond issued by a state, county, or city you would be considering the purchase of a ________ bond

A) state B) municipal C) government hedge D) corporate E) none of the above