Crocs clogs, Elmo TMX doll, and Pokemon gifts and toys are examples of megatrends, which are unpredictable, short-lived, and without social, economic, and political significance

Rewards, value-added benefits, and customer recognition are three complementary elements in _____

a. relationship retailing b. customer service c. a service-based program d. a customer loyalty program

Information technology concerns products, techniques, procedures, and designs of computer-based technology

Indicate whether the statement is true or false