If you can experience something with your senses, it is considered to be

Alisha's floor supervisor complains,"Sales have dropped significantly in the past month. What have you been doing, scaring off customers, or what? " In order for Alisha to profit from this critique, she will need to decipher its core message

According to your text's advice about developing productive responses to criticism, the core message that Alisha should focus on is: A) I'm fired. B) The supervisor wants me to find a way to sell more goods. C) Well, the quality of the clothing we carry has really plummeted. D) Oh yeah? He should try selling this stuff. E) I'm such a lousy sales associate. I just can't get my act together.

Unsupportive attempts to take over the role of speaker, often to change the topic of conversation, are known as

A) interruptions. B) backchanneling cues. C) turn-maintaining cues. D) turn-yielding cues.