Alisha's floor supervisor complains,"Sales have dropped significantly in the past month. What have you been doing, scaring off customers, or what? " In order for Alisha to profit from this critique, she will need to decipher its core message
According to your text's advice about
developing productive responses to criticism, the core message that Alisha should focus on is:
A) I'm fired.
B) The supervisor wants me to find a way to sell more goods.
C) Well, the quality of the clothing we carry has really plummeted.
D) Oh yeah? He should try selling this stuff.
E) I'm such a lousy sales associate. I just can't get my act together.
B
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"Is the source an expert?" and "Is the source unbiased?" are questions you would answer to test the
validity of an argument by A) example. B) authority. C) analogy. D) cause.
_____ communication attempts to manipulate interactions or individuals and includes “pitfalls” such as topic avoidance, meaning denial, and disqualification
Fill in the blank(s) with correct word.