Which of the following terms describes a roadmap created by an organization to describe its current situation and where it should head to achieve its mission, focusing especially on business strategy and the technology infrastructure required to

Sally purchased eyeliner in the Sephora store in Oak Park Mall after a salesperson demonstrated it. When it was time for her to purchase more eyeliner she went to Sephora's website, ordered it online and had it mailed to her. Later, Sally was again in the Sephora store and wanted to buy eyeliner again, but couldn't remember the exact color she wanted. The salesperson was able to look at Sally's past purchase and identify exactly what Sally had purchased in the past. This is an example of ______ retailing

a. expert b. omnichannel c. digital d. facilitated e. brick

Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?

A) Just-in-time (JIT) B) Toyota Production System (TPS) C) Lean operations D) Material requirements planning (MRP) E) kanban