Typically, most information flows ________
A) downward and horizontally
B) upward and vertically
C) Both A and B.
D) Neither A nor B.
A
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Maxim Computer has 10 percent of a $250 billion market. Maxim is a low-cost leader and realizes a 20% margin on sales, and marketing, and administrative expenses equaling 10% of sales. What is Maxim's gross profit?
A) $250 billion B) $25 billion C) $5 billion D) $2.5 billion E) $500 million
Which statement is FALSE about soliciting customer feedback (including complaints)?
a. Most customers who have a complaint will not share it with the company. b. Most complaints will be shared with family and friends. c. Customer feedback can be sought via surveys or email/telephone contact. d. Most customers who have a complaint will share it with the company. e. It is important to provide customers with an opportunity to provide feedback.