Which statement is FALSE about soliciting customer feedback (including complaints)?
a. Most customers who have a complaint will not share it with the company.
b. Most complaints will be shared with family and friends.
c. Customer feedback can be sought via surveys or email/telephone contact.
d. Most customers who have a complaint will share it with the company.
e. It is important to provide customers with an opportunity to provide feedback.
d
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Content delivery networks (CDNs) are used to store and deliver content that rarely changes
Indicate whether the statement is true or false
A lease is a(n):
a. payment for use of an estate b. unwritten, informal agreement concerning use of a piece of property c. agreement between a landlord and the court system d. agreement that creates a leasehold out of an estate and contains conditions e. none of the other choices are correct