Integrated resorts are often called four-season resorts.

Justine is frustrated with her company's inability to link production, customer service and other internal processes with her customers. Justine believes her company's __________ are inadequate.

A. Spanning processes B. Customer value measures C. Strategic business units D. Mission statements E. Top-to-top selling teams

The extent to which a scale produces consistent results if repeated measurements are made on the characteristic is called ________

A) reliability B) validity C) accuracy D) efficiency E) substantiality