A normative model examines all the possible alternatives in order to prove that the one selected is the best

KPIs are often managed through CRM programs because all KPIs track customer relationship measurements

Indicate whether the statement is true or false

A significant problem with scientific management is that it ________

A) ignores intrinsic motivation B) ignores extrinsic motivation C) gives workers too little control over the job D) gives workers too much control over the job