KPIs are often managed through CRM programs because all KPIs track customer relationship measurements

The increase in owners' equity for a given period is equal to

A) net income minus dividends. B) sales minus dividends. C) positive net cash flow minus dividends. D) gross profit minus distributions to shareholders.

The best way to deal with shoplifting is to take steps to prevent it rather than stress catching the shoplifter in the act

Indicate whether the statement is true or false.